Total Stores
8
All Wendy's · Southeast
Portfolio SOS
247s
Goal: <280s · 1 above 400s
Avg Labor vs Budget
+1.8%
$4,200/wk excess · 25% budget
Stores Needing Action
2 🔴
Grove City · Lancaster
Store Scorecard
All 8 locations · This week
| Store | DM | SOS | Labor % | vs Budget | Void % | OT Hrs | Status | |
|---|---|---|---|---|---|---|---|---|
| Westerville | Marcus | 187s | 26.3% | +2.3% | 1.8% | 28h | Watch | |
| Dublin | Marcus | 162s | 23.1% | -0.9% | 0.9% | 6h | On Track | |
| Grove City | Marcus | 421s | 27.8% | +3.8% | 2.4% | 41h | Critical | |
| Hilliard | Sandra | 198s | 24.6% | +0.6% | 1.1% | 12h | Watch | |
| Pickerington | Sandra | 175s | 23.8% | -0.2% | 0.8% | 8h | On Track | |
| Lancaster | Sandra | 312s | 28.4% | +4.4% | 1.6% | 35h | Critical | |
| Newark | Sandra | 245s | 25.9% | +1.9% | 1.3% | 19h | Watch | |
| Zanesville | Marcus | 278s | 26.1% | +2.1% | 1.5% | 22h | Watch |
Recent Alerts
Triggered this week
Grove City — SOS 421s
3rd consecutive week above threshold
2 days ago
Lancaster — Labor 28.4%
4.4pts over budget · unacknowledged
3 days ago
Westerville — OT Rising
28hrs this week, up from 14hrs
5 days ago
Dublin — SOS Improved
Down 18% vs prior week · 162s
5 days ago
Last Reports Delivered
📬 See What This Looks Like as an Email →
📈 SOS Trend Report
Mon Feb 17, 8:00am
✅ Delivered to 3 recipients
📊 Ops Improvement
Mon Feb 17, 8:30am
✅ Delivered to 3 recipients
📦 Inventory Variance
Mon Feb 17, 1:30pm
✅ Delivered to 3 recipients
📋 GM Action Cards
Mon Feb 17, 7:00am
✅ Delivered to 8 GMs
Speed of Service — 8-Week Trend
All 8 stores · Drive-thru total time (seconds)
🚨 Grove City has been above 400s for 3 consecutive weeks — up from 287s eight weeks ago. Lancaster crossed 300s for the first time this month. Dublin is your benchmark at 162s — the only store improving week-over-week.
Store-Level SOS Summary
Current week · vs prior week · 4-week avg
| Store | DM | This Week | Prior Week | 4-Wk Avg | Trend | vs Goal (<280s) |
|---|---|---|---|---|---|---|
| Westerville | Marcus | 187s | 194s | 191s | ↓ -3.6% | ✅ Under Wendy's target |
| Dublin | Marcus | 162s | 197s | 198s | ↓ -17.8% | ✅ Under Wendy's target |
| Grove City | Marcus | 421s | 408s | 381s | ↑ +3.2% | 🔴 +141s over |
| Hilliard | Sandra | 198s | 205s | 203s | ↓ -3.4% | ✅ Under Wendy's target |
| Pickerington | Sandra | 175s | 178s | 181s | ↓ -1.7% | ✅ Under Wendy's target |
| Lancaster | Sandra | 312s | 278s | 261s | ↑ +12.2% | 🔴 +32s over |
| Newark | Sandra | 245s | 251s | 249s | ↓ -2.4% | ✅ Under Wendy's target |
| Zanesville | Marcus | 278s | 265s | 270s | ↑ +4.9% | 🟡 +2s over Wendy's target |
Weekly Ops Improvement Report
Auto-generated by Topline · Delivered Mon Feb 17, 8:30am
Portfolio Health Summary
Portfolio SOS
247s
Goal <280s · 2 stores above threshold
Avg Labor vs Budget
+1.8%
~$4,200/wk excess across portfolio
Store Health Split
●●
●●●●
●●
2 green · 4 yellow · 2 red
Top 3 Issues This Week
🔴
Issue #1 — Grove City: Drive-Thru SOS Critical (421s)
3rd consecutive week
Root Cause Hypothesis
SOS has trended from 287s (8 weeks ago) to 421s — a 47% increase. Likely driven by understaffing at the drive-thru window during lunch and dinner dayparts. High void rate (2.4%) suggests order accuracy issues causing remakes that extend car times. Possibly compounded by grill positioning / pre-build deficiencies.
Prescribed Actions
- Add a dedicated window person during 11am–2pm and 5pm–8pm shifts this week. Confirm schedule change by EOD Monday.
- Pull and review the void report — if void rate exceeds 2.0%, conduct a 30-minute order accuracy refresher with the window crew before the next lunch rush.
🔴
Issue #2 — Lancaster: Labor 3.4pts Over Budget (28.4%)
2nd consecutive week
Root Cause Hypothesis
Labor has been running 28%+ for two consecutive weeks against a 25% budget. With 35 hours of overtime logged, it is likely the schedule was not adjusted when sales came in below projection mid-week. Possibly a new schedule template issue, or a crew member approved for extra hours without manager override.
Prescribed Actions
- GM should audit current week schedule and identify any employee projected to cross 40 hours — cut those shifts immediately unless shift coverage is unavailable.
- Implement a daily 2pm labor check: if sales are tracking below projection, send one team member home. This alone should recover 0.5–1.0% labor each occurrence.
🟡
Issue #3 — Westerville: Overtime Hours Rising (28hrs)
Escalating
Root Cause Hypothesis
Overtime at Westerville jumped from 14hrs last week to 28hrs — a doubling in one week. This is likely from one or two individuals being held over for coverage gaps. Labor is 26.3%, already 1.3pts over budget. If OT continues at this pace, Westerville will cross into red territory next week.
Prescribed Actions
- Marcus should review the Westerville schedule Monday morning and identify which employees are driving OT. Coach the GM to use part-time availability for coverage gaps rather than holding over full-time staff.
- Set a hard cap on OT approvals — no employee over 38 hours without DM approval this week.
DM Accountability Snapshot
📍 Marcus — District Manager
2 red stores 2 yellow stores
Grove City — SOS 421sCritical
Westerville — OT 28hrsWatch
Zanesville — SOS 278sWatch
Dublin — SOS 162sOn Track ✅
📝 Action logged on Grove City (3 days ago). Westerville and Zanesville pending acknowledgment.
📍 Sandra — District Manager
1 red store 2 yellow stores
Lancaster — Labor 28.4%Critical
Newark — SOS 245sWatch
Hilliard — Labor +0.6%Watch
Pickerington — SOS 175sOn Track ✅
🚨 No action logged on Lancaster. Alert unacknowledged for 3 days.
Inventory Variance Report
Week of Feb 17, 2025 · vs theoretical usage
📦 Grove City shows a 4.1% beef variance — the highest in the portfolio and consistent with high void rates. Lancaster has elevated cheese variance at 3.2%. All other stores within normal range (<2%).
Ground Beef — Grove City
+4.1% var
Theoretical: 142 lbs · Actual: 147.8 lbs
Cheese Blend — Lancaster
+3.2% var
Theoretical: 68 lbs · Actual: 70.2 lbs
Burger Buns — Westerville
+1.9% var
Theoretical: 840 units · Actual: 856 units
Ground Beef — Dublin
+0.4% var
Theoretical: 138 lbs · Actual: 138.6 lbs
Chili — Newark
+0.8% var
Theoretical: 44 lbs · Actual: 44.4 lbs
Ground Beef — Pickerington
+0.3% var
Theoretical: 129 lbs · Actual: 129.4 lbs
Portfolio Variance by Category
All 8 stores combined · This week
| Item | Portfolio Theoretical | Portfolio Actual | Variance | $ Impact | Status |
|---|---|---|---|---|---|
| Ground Beef | 1,102 lbs | 1,128 lbs | +2.4% | +$78 | Watch |
| Cheese Blend | 524 lbs | 542 lbs | +3.4% | +$54 | Watch |
| Burger Buns (all) | 6,840 units | 6,961 units | +1.8% | +$18 | Normal |
| Chili | 348 lbs | 352 lbs | +1.1% | +$12 | Normal |
| Frosty Mix | 218 lbs | 221 lbs | +1.4% | +$9 | Normal |
GM Action Cards
Delivered Mon Feb 17, 7:00am · Personalized for each GM
💡 How it works: Every Monday at 7am, each GM receives a personalized action card in their inbox — written in plain language, with specific steps to fix what's broken and acknowledge what's working.
🔴 Grove City — GM Action Card
DM: Marcus · Week of Feb 17, 2025
🔴 SOS: 421 seconds (Goal: <280s)
- Walk your drive-thru at 11:30am today. You need 2 people at the window during lunch — one to take payment, one to hand off food.
- Pull your void report. If it's over 2%, order accuracy is causing remakes that kill your time. Do a 10-minute accuracy huddle before the rush.
- Check grill positioning at 10:45am — make sure you're pre-building Dave's Classic and Spicy Chicken Sandwiches before the line hits.
✅ Fixed when: SOS trending down below 350s by Friday, target 280s by end of month
🔴 Labor: 27.8% (Budget: 25%)
- Pull your schedule right now. Anyone projected to cross 40 hours this week — cut a shift today or tomorrow.
- If your sales are under projection by 2pm today, send one crew member home early. Every hour counts toward your labor %.
✅ Fixed when: Labor under 26% by end of week
✅ What's Working: Breakfast Daypart
Your breakfast daypart is up 12% vs last month — that's real growth. Keep that morning team together and recognize them this week. This is what good looks like.
🔴 Lancaster — GM Action Card
DM: Sandra · Week of Feb 17, 2025
🔴 Labor: 28.4% (Budget: 25%)
- You have 35 hours of overtime logged this week. That's 5 people over 40 hours — find out who and why. Talk to Sandra today.
- Start doing a daily 2pm check: what's your projected labor % for the day? If you're tracking above 25%, cut one person early. Make it a habit.
- Review your template schedule — something is consistently off. Request a schedule audit with Sandra this week.
✅ Fixed when: Labor under 26% this week, under 25% next week
🟡 SOS: 312 seconds (Goal: <280s)
- SOS crossed 300s this month for the first time — this is a warning sign. Make sure your peak-hour staffing plan has coverage at both the order board and the window simultaneously.
- Time 5 cars at the window between 12pm–1pm today and log the results. Identify the biggest time sink — is it payment, bagging, or waiting on food?
✅ Fixed when: SOS back under 280s by end of week
✅ What's Working: Low Void Rate
Your void rate is 1.6% — under the 2% threshold. Order accuracy is good. That tells us the SOS issue is staffing/speed, not accuracy. Good foundation to build on.
Other Store Cards — This Week
Westerville
🟡 Watch · DM: Marcus
Dublin
✅ On Track · DM: Marcus
Hilliard
🟡 Watch · DM: Sandra
Pickerington
✅ On Track · DM: Sandra
Newark
🟡 Watch · DM: Sandra
Zanesville
🟡 Watch · DM: Marcus
Active Alerts
2 unresolved · Auto-triggered by Topline thresholds
Grove City — SOS Critical
421s this week · Threshold: 300s · 3rd consecutive week above limit
Pending
Current SOS
421 seconds
Assigned To
Marcus (DM)
Triggered
Feb 15, 2025
Weeks Above Threshold
3 weeks
Prior Week SOS
408s
Next Check
Mon Feb 24
Action Log
✅
Marcus logged: "Scheduling extra window person for lunch and dinner this week" · Feb 18, 9:14am (3 days ago)
Lancaster — Labor Over Budget
28.4% labor this week · 3.4pts over 25% budget · 2nd consecutive week
Unacknowledged
Labor %
28.4%
Assigned To
Sandra (DM)
Triggered
Feb 14, 2025
pts Over Budget
+4.4 pts
Weekly $ Impact
~$1,100
Weeks Over Budget
2 weeks
Settings
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Report Schedule
All reports delivered via email. SMS available on Pro plan.
📈 SOS Trend Report
Store-by-store speed of service trends with 8-week chart
mike@summitwendys.com
marcus@summitwendys.com
sandra@summitwendys.com
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📊 Ops Improvement Report
Top issues, root causes, and prescribed actions for each store
mike@summitwendys.com
marcus@summitwendys.com
sandra@summitwendys.com
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📦 Inventory Variance Report
Theoretical vs actual usage by item and store
mike@summitwendys.com
marcus@summitwendys.com
sandra@summitwendys.com
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📋 GM Action Cards
Personalized weekly action card sent directly to each GM's inbox
8 GMs (all stores)
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Alert Thresholds
Topline sends an alert when any store crosses these thresholds
⏱️ SOS Threshold
Alert when any store's weekly average exceeds this · Wendy's franchise target: 280s
💰 Labor Over Budget
Alert when a store's labor % exceeds budget by this amount
🧾 Void Rate
Alert when a store's void % exceeds this threshold
🕐 Overtime Hours
Alert when any store logs more than this per week
📬 Alert Delivery
Where alerts are sent when thresholds are triggered
✅ Email
✅ SMS
PRO
Team Members
Who receives reports and can log alert responses
| Name | Role | Reports Received | Last Login | |
|---|---|---|---|---|
|
MC
Mike Chen mike@summitwendys.com |
Owner / Operator | All reports | Today | |
|
SD
Sandra Davis sandra@summitwendys.com |
District Manager | DM reports · Action alerts | Yesterday | |
|
MT
Marcus Thompson marcus@summitwendys.com |
District Manager | DM reports · Action alerts | 2 days ago |